External Aquarium Filters

Is the flow rate low on my External Filter?
Below we have provided a few checks that will enable us to either establish a fault or fix any issue you are currently experiencing:   Important: Disconnect...
Tue, 9 Apr, 2019 at 10:46 AM
Why is my external filter making noise?
External filters are largely quiet running units. If you are experiencing a lot of noise, it could be for one of two reasons; 1.) Damage to the impeller; ...
Tue, 9 Apr, 2019 at 10:46 AM
My external filter unit appears to have no power
Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within you...
Tue, 9 Apr, 2019 at 10:46 AM
How do I check the impeller?
Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within yo...
Tue, 9 Apr, 2019 at 10:47 AM
My order has arrived but the plug is bent
Sorry your order has arrived damaged. There are a few options we can offer to help. Please let our Customer Service team know how you would like to move for...
Tue, 9 Apr, 2019 at 10:47 AM
The hose adaptor fittings have broken on my Filter
There are tabs on the inside of the hose adaptor fittings. They are positioned in the centre of the top on the unit. Please ensure you are fully opening and...
Tue, 9 Apr, 2019 at 10:47 AM
My external filter is leaking
If you are experiencing a leak with your External Filter please follow the below test to help identify the issue; The most important thing to do is ident...
Tue, 9 Apr, 2019 at 10:48 AM
My external filter has a low flow rate from the spray bar
Please check for any blockages or damage on the spray bar and connecting parts. Always ensure the spray bar is facing down, towards the water.  Flow rate w...
Tue, 9 Apr, 2019 at 10:48 AM
The UV in my external filter has stopped working
Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within you...
Tue, 9 Apr, 2019 at 10:49 AM
External Filter Priming Instructions
To Prime your External Filter, please follow the below instructions; Make sure you fit it back together properly and then remove the pipe work and clear ou...
Tue, 9 Apr, 2019 at 10:49 AM