External Aquarium Filters

Is the Flow Rate Low on Your External Filter?
Below we have provided a few checks that will enable us to either establish a fault or fix any issue you are currently experiencing: Important: Disconnect ...
Fri, 9 May, 2025 at 1:16 PM
Why Is My External Filter Making Noise?
External filters are designed to run quietly. If yours is making an unusual noise — such as rattling, buzzing, humming or gurgling — there’s usually a simpl...
Fri, 9 May, 2025 at 1:31 PM
My External Filter Unit Has No Power
If your external filter seems completely unresponsive, don’t worry — there are a few common causes that can usually be resolved with a simple check. Impor...
Fri, 9 May, 2025 at 1:36 PM
How to Check the Impeller in Your External Filter
If you suspect the impeller is causing issues with your filter, follow these simple steps to check and diagnose any potential problems. Remember, a malfunc...
Fri, 9 May, 2025 at 1:44 PM
My Order Has Arrived, But the Plug Is Bent
We’re very sorry your order has arrived damaged — thank you for bringing this to our attention. To resolve this quickly, we can offer the following options....
Fri, 9 May, 2025 at 3:11 PM
The Hose Adaptor Fittings on My Filter Have Broken
We’re sorry to hear that your filter’s hose adaptor fittings have broken. These parts are essential for a watertight and secure connection, and damage is of...
Fri, 9 May, 2025 at 3:13 PM
My External Filter Is Leaking
If your external filter is leaking, don’t worry — in most cases, the cause can be quickly identified and resolved. Please follow the steps below to diagnose...
Fri, 9 May, 2025 at 3:17 PM
My External Filter Has a Low Flow Rate from the Spray Bar
If your spray bar is producing a weak or reduced flow, the following steps will help you diagnose and resolve the issue: Step 1: Check for Blockages or Da...
Fri, 9 May, 2025 at 3:22 PM
The UV in My External Filter Has Stopped Working
If the UV light in your external filter isn't working, follow these steps to troubleshoot the issue and restore proper function. Important Safety Re...
Fri, 9 May, 2025 at 3:33 PM
External Filter Priming Instructions
Follow these steps to prime your external filter successfully: Step 1: Prepare the Filter Reassemble the filter correctly and remove the pipework to cle...
Fri, 9 May, 2025 at 3:49 PM