Below we have provided a few checks that will enable us to either establish a fault or fix any issue you are currently experiencing: Important: Disconnect ...

External filters are designed to run quietly. If yours is making an unusual noise — such as rattling, buzzing, humming or gurgling — there’s usually a simpl...

If your external filter seems completely unresponsive, don’t worry — there are a few common causes that can usually be resolved with a simple check. Impor...

If you suspect the impeller is causing issues with your filter, follow these simple steps to check and diagnose any potential problems. Remember, a malfunc...

We’re very sorry your order has arrived damaged — thank you for bringing this to our attention. To resolve this quickly, we can offer the following options....

We’re sorry to hear that your filter’s hose adaptor fittings have broken. These parts are essential for a watertight and secure connection, and damage is of...

If your external filter is leaking, don’t worry — in most cases, the cause can be quickly identified and resolved. Please follow the steps below to diagnose...

If your spray bar is producing a weak or reduced flow, the following steps will help you diagnose and resolve the issue: Step 1: Check for Blockages or Da...

If the UV light in your external filter isn't working, follow these steps to troubleshoot the issue and restore proper function. Important Safety Re...

Follow these steps to prime your external filter successfully: Step 1: Prepare the Filter Reassemble the filter correctly and remove the pipework to cle...