Below we have provided a few checks that will enable us to either establish a fault or fix any issue you are currently experiencing:   Important: Disconnect...

External filters are largely quiet running units. If you are experiencing a lot of noise, it could be for one of two reasons; 1.) Damage to the impeller; ...

Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within you...

Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within yo...

Sorry your order has arrived damaged. There are a few options we can offer to help. Please let our Customer Service team know how you would like to move for...

There are tabs on the inside of the hose adaptor fittings. They are positioned in the centre of the top on the unit. Please ensure you are fully opening and...

If you are experiencing a leak with your External Filter please follow the below test to help identify the issue; The most important thing to do is ident...

Please check for any blockages or damage on the spray bar and connecting parts. Always ensure the spray bar is facing down, towards the water.  Flow rate w...

Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within you...

To Prime your External Filter, please follow the below instructions; Make sure you fit it back together properly and then remove the pipe work and clear ou...