Follow these steps to prime your external filter successfully:

Step 1: Prepare the Filter

  • Reassemble the filter correctly and remove the pipework to clear out any remaining water.

  • Inspect the impeller beneath the guard on the motor head. Ensure it is not blocked, damaged, or unseated. If necessary, remove and replace the impeller.

Step 2: Shut Off Power and Water

  • Switch off the power to the head unit and the UV light using the head switch.

  • Shut the water flow using the hose tap lever to prevent leakage.

  • To prevent spills, place the filter inside a large bucket or tub, using a towel for protection.

Step 3: Fill the Filter Canister

  • Fill the filter canister to the top with aquarium water before securing the head unit. Expect some water spillage, so ensure this step is done in a tub.

Step 4: Start the Siphon Process

  • Quickly use the plunger to initiate the siphon action.

  • Turn on the power and allow the unit to prime itself.

  • If necessary, press the plunger a few more times. Gently tilt the filter side to side toward the outlet tap to release any trapped air.

  • Ensure the hose adaptors are securely in place and check for signs of water ingress in the quartz sleeve.

Step 5: Check the Media

For optimal filtration, ensure the media is placed in the following order:

  1. Top: Carbon and foam.

  2. Middle: Bio balls and foam.

  3. Bottom: Ceramic rings and foam.

Step 6: Secure Connections

  • Tighten the plastic pipework and screw heads attached to the green pipes.

  • Make sure the tap connections are tightened and properly installed.

  • All black pipework must be fully submerged in the aquarium water (ensure the water level covers the inlet and outlet pipes).

  • Fully insert the tap into the filter before locking it in place.

  • Ensure the green pipes are positioned straight with minimal bends.

Step 7: Test the Flow

  • Press the large button on the filter and check for any water movement.

  • Test suction by placing your finger underneath the black inlet pipe in the water.

Step 8: Final Priming

  • If no suction is felt, repeat the priming steps and use the plunger until you notice the pipes filling with water and the filtration process beginning.

Troubleshooting

  • If priming still fails, repeat the process in a bucket with your aquarium water, ensuring all components are securely fitted.

  • Video Help: For further assistance, watch our Extended Set-Up Guide starting at 5:30 minutes:
    External Filter Setup Video.

Contact Customer Service

  • If the issue persists, contact our Customer Service Team for further support.