Follow these steps to prime your external filter successfully:
Step 1: Prepare the Filter
Reassemble the filter correctly and remove the pipework to clear out any remaining water.
Inspect the impeller beneath the guard on the motor head. Ensure it is not blocked, damaged, or unseated. If necessary, remove and replace the impeller.
Step 2: Shut Off Power and Water
Switch off the power to the head unit and the UV light using the head switch.
Shut the water flow using the hose tap lever to prevent leakage.
To prevent spills, place the filter inside a large bucket or tub, using a towel for protection.
Step 3: Fill the Filter Canister
Fill the filter canister to the top with aquarium water before securing the head unit. Expect some water spillage, so ensure this step is done in a tub.
Step 4: Start the Siphon Process
Quickly use the plunger to initiate the siphon action.
Turn on the power and allow the unit to prime itself.
If necessary, press the plunger a few more times. Gently tilt the filter side to side toward the outlet tap to release any trapped air.
Ensure the hose adaptors are securely in place and check for signs of water ingress in the quartz sleeve.
Step 5: Check the Media
For optimal filtration, ensure the media is placed in the following order:
Top: Carbon and foam.
Middle: Bio balls and foam.
Bottom: Ceramic rings and foam.
Step 6: Secure Connections
Tighten the plastic pipework and screw heads attached to the green pipes.
Make sure the tap connections are tightened and properly installed.
All black pipework must be fully submerged in the aquarium water (ensure the water level covers the inlet and outlet pipes).
Fully insert the tap into the filter before locking it in place.
Ensure the green pipes are positioned straight with minimal bends.
Step 7: Test the Flow
Press the large button on the filter and check for any water movement.
Test suction by placing your finger underneath the black inlet pipe in the water.
Step 8: Final Priming
If no suction is felt, repeat the priming steps and use the plunger until you notice the pipes filling with water and the filtration process beginning.
Troubleshooting
If priming still fails, repeat the process in a bucket with your aquarium water, ensuring all components are securely fitted.
Video Help: For further assistance, watch our Extended Set-Up Guide starting at 5:30 minutes:
External Filter Setup Video.
Contact Customer Service
If the issue persists, contact our Customer Service Team for further support.