FAQ

Would you like to contact us at All Pond Solutions?
We're sorry if you haven't found the information that you need in our Support Centre to help advise you further or resolve the issue you may be ex...
Mon, 8 Apr, 2019 at 5:09 PM
Can I place an order by telephone?
Yes. Our Sales line is open from 08.30 - 17.30 Monday to Friday. Please call 01895 813 000 and we can take payment by all major credit cards over the phone u...
Fri, 28 Jun, 2019 at 2:44 PM
Who do we trust for our courier services?
We currently use four different delivery services to get our items to customers as quickly and efficiently as possible. Royal Mail Tracked - for all of our...
Mon, 8 Apr, 2019 at 5:10 PM
What is the cost of shipping within the UK mainland? How much time will it take to deliver?
FREE, all items purchased to be delivered within the UK mainland (excluding Scottish Highlands, Isle of Wight, Ireland and the Isle of Man) is completely fr...
Mon, 8 Apr, 2019 at 5:10 PM
Who are 'All Pond Solutions' and what can they offer to me, a customer?
We are an online pond and aquarium retailer dedicated to bringing great products to fish keepers at value prices. Importantly we promise to deliver excellen...
Mon, 8 Apr, 2019 at 5:11 PM
Do you retail brand new items?
YES, we only retail brand new stock. 
Mon, 8 Apr, 2019 at 5:11 PM
How are you able to offer such low prices?
We purchase all of our stock direct from the manufacturers in large orders so we can bring the price down for you, the customer. 
Mon, 8 Apr, 2019 at 5:12 PM
Do you ship abroad and how much does this cost?
Yes. All locations outside the UK mainland have a further surcharge for shipment. This will appear for your location in our checkout. If this seems incorrec...
Mon, 8 Apr, 2019 at 5:12 PM
How Can I Pay and Is It Safe To Pay Online?
Customer security is extremely important to us at All Pond Solutions. Our site uses the service of a global leader in secure payment services; Braintree. Wh...
Mon, 8 Apr, 2019 at 5:12 PM
How do I make a complaint?
We are sorry to hear the product or service is not what was expected.   Before leaving a complaint please ensure you have read the returns, delivery, T+C’s,...
Mon, 8 Apr, 2019 at 5:13 PM