Whether you’re having trouble finding a product on our website or need advice on fishkeeping or troubleshooting, our team is always happy to assist.
Customer Service Enquiries
To help us respond quickly and efficiently, all customer service enquiries must be submitted through our Support Centre. When submitting your enquiry, you can choose whether you’d like to be contacted by telephone or email.
Why raise a support ticket?
Raising a ticket ensures your message is directed to the right team member, who can then quickly access your order information and provide a faster, more accurate resolution.
Response Time:
We aim to respond as soon as possible. Our standard turnaround time is 1 working day, and our office is open Monday to Friday, 09:00 – 16:00.
Ordering by Phone
Yes, you can place an order by telephone!
Our Sales Line is open Monday to Friday, 10:00 – 16:00.
Call us on 01895 813 000 to place your order.
We accept all major credit cards via our secure payment system, the same as used online.
Important: Orders placed by phone do not qualify for loyalty points. To earn and redeem loyalty points, be sure to place your order through our website.
Customer Service Issues?
Please note: We are unable to assist with delivery or customer service enquiries by phone.
To speak with our customer service team, please use one of the following methods:
Submit a ticket via our Support Centre
Start a Live Chat
Message us via WhatsApp
A member of our team will get back to you by phone or email, based on your preference.
We appreciate your patience and will get back to you as quickly as possible—our standard response time is within 24 hours.