We are sorry to hear the product or service is not what was expected.

Before leaving a complaint please ensure you have read the returns, delivery, T+C’s, and warranty policy and contacted us to see if one of our customer service agents can rectify the issue for you.

To leave us a complaint or feedback please select contact us on the Support Centre and select the drop-down ‘Complaint and Claims’.

Please note our system works on a ticketing system and has a 1-3 weekday turnaround, although we always aim to answer messages as soon as possible.

We appreciate the feedback if you do choose to leave it, your feedback will be communicated to the relevant department for further development and review.

To send a complaint in writing please send it to;

Complaints Department
All Pet Solutions
Unit 203 Riverside Way

Uxbridge

UB8 2YF

We do hope we will get the opportunity to provide you with a great experience in the future.