We are sorry to hear the product or service is not what was expected.
 
Before leaving a complaint please ensure you have read the returns, delivery, T+C’s, and warranty policy.
 
To leave us a complaint or feedback please select ‘contact us’ on the Support Centre and select the drop down ‘Complaint and Claims’.
 
Please note our system works on a ticketing system and has a 24hour week day turn around, although we always aim to answer messages as soon as possible.
 
We appreciate the feedback if you do choose to leave it, your feedback will be communicated to the relevant department for further development and review.
 
To send a complaint in writing please send it to;
Complaints Department
All Pond Solutions
Unit 203| Riverside Way | Uxbridge| UB8 2YF
 
We do hope we will get the opportunity to provide you with a great experience in the future.