We're sorry to hear that the product or service didn’t meet your expectations.

Before submitting a complaint, please make sure you've reviewed our returns, delivery, T&Cs, and warranty policy and have contacted our customer service team to see if we can resolve the issue for you.

To submit a complaint or feedback, please go to our Support Centre, select "Contact Us," and choose the dropdown option “Complaint and Claims.”

Please note:
Our system operates on a ticketing system with a 1-2 weekday turnaround, although we strive to respond as quickly as possible.

Your feedback is valuable, and we will communicate it to the relevant department for review and improvement.

We hope to have the opportunity to provide you with a better experience in the future.