Questions About Delivery

How do I track my order?
To track your order you will receive tracking information linked to your order within your account login.  To login to your account use the below link. ...
Wed, 3 Jun, 2020 at 11:02 AM
What UK delivery options do you have?
It is very important to us at All Pond Solutions that our customers understand the delivery processes and services we can provide.  Please find below detail...
Thu, 18 Jun, 2020 at 5:18 PM
Do You Ship Internationally?
It is very important to us at All Pond Solutions that our customers understand the delivery processes and services we can provide.  Please find below detail...
Fri, 28 Jun, 2019 at 3:27 PM
What Carriers do you use?
We use a number of couriers to deliver your orders. These can be found below. We use Royal Mail and Parcelforce for most of our parcels. Use the followi...
Thu, 18 Jun, 2020 at 5:33 PM
Can I Change My Delivery Address?
No, unfortunately not. Once payment has been taken and your order has been processed we are unable to amend your delivery address.  
Tue, 9 Apr, 2019 at 1:29 PM
when will i receive my order
Within your account login you will find tracking information provided for your order placed. If the order has been dispatched this will show a tracking numbe...
Wed, 3 Jun, 2020 at 10:29 AM
Aquariums,Terrarium and Chillers - Delivery Information
UK Mainland Pallet Service 3-5 days FREE UK Mainland Pallet Service Next Day £40.00 Extended Areas Zone 1 (2-3 days) £70.00 Extended Areas Zone 2 (3-5 days)...
Fri, 28 Jun, 2019 at 3:28 PM
Can I come to view your products and collect in store?
As an online retailer, we do not have a physical store where you can view products. However, we do offer the option to collect if you order online. To col...
Thu, 18 Jun, 2020 at 5:26 PM
Missing, Incomplete or Damaged Orders
We are sorry if you have experienced an issue with your order. We would like to try and help resolve the problem for you: What to do if your order hasn'...
Fri, 28 Jun, 2019 at 3:30 PM