Questions About Delivery

What UK delivery options do you have?
It is very important to us at All Pond Solutions that our customers understand the delivery processes and services we can provide.  Please find below detail...
Fri, 28 Jun, 2019 at 3:27 PM
Do You Ship Internationally?
It is very important to us at All Pond Solutions that our customers understand the delivery processes and services we can provide.  Please find below detail...
Fri, 28 Jun, 2019 at 3:27 PM
Aquariums,Terrarium and Chillers - Delivery Information
UK Mainland Pallet Service 3-5 days FREE UK Mainland Pallet Service Next Day £40.00 Extended Areas Zone 1 (2-3 days) £70.00 Extended Areas Zone 2 (3-5 days)...
Fri, 28 Jun, 2019 at 3:28 PM
Can I come to view your fish and range of products and collect in store?
As an online retailer, we do not have a physical store where you can view products, livestock or make a purchase. Our fish room is a quarantined facility f...
Tue, 9 Apr, 2019 at 1:27 PM
Where Do We Deliver Livestock?
For customers in England, Wales and Scotland, we are able to deliver livestock to your door. However, in order to safeguard the welfare of the livestock in t...
Tue, 9 Apr, 2019 at 1:27 PM
What Should I Do If My Order Hasn't Been Delivered Yet?
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. If you have ordered on another se...
Fri, 28 Jun, 2019 at 3:29 PM
Missing, Incomplete or Damaged Orders
We are sorry if you have experienced an issue with your order. We would like to try and help resolve the problem for you: What to do if your order hasn'...
Fri, 28 Jun, 2019 at 3:30 PM
How do I track my order?
To track your order you will receive tracking information linked to your order within your account. We use Royal Mail and Parcelforce for most of our parcel...
Tue, 9 Apr, 2019 at 1:28 PM
How Do You Package Fish For Delivery?
We endeavour to always have a good selection of livestock available, from tropical fish and shrimp species to cold water koi and goldfish. When the fish arri...
Tue, 9 Apr, 2019 at 1:28 PM
Can I Change My Delivery Address?
No, unfortunately not. Once payment has been taken and your order has been processed we are unable to amend your delivery address.  
Tue, 9 Apr, 2019 at 1:29 PM