Returns & Refunds

Returning Faulty Goods
If you have received a broken or faulty item or the product becomes faulty within warranty, you may return it for an exchange or refund. To request a refun...
Fri, 28 Jun, 2019 at 3:22 PM
How Do I Return An Unwanted Item?
If you wish to return an item due to it being unwanted, you may do so at your own cost. The product must be in its original packaging in an unused state. P...
Fri, 28 Jun, 2019 at 3:23 PM
My item has been damaged during transit - what should I do?
We're sorry if your item has arrived damaged. Let us help you by raising a ticket with our friendly customer service team. Please provide us with an i...
Mon, 8 Apr, 2019 at 5:06 PM
How Do I Return My Aquarium?
If you would like to return a large pallet aquarium, whether it is unwanted or faulty, please ensure that you have first arranged this with our Customer Ser...
Fri, 28 Jun, 2019 at 3:24 PM