Returns & Refunds

What is AllPondSolutions returns policy?
AllPondSolutions.co.uk, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most i...
Thu, 18 Jun, 2020 at 4:20 PM
When will I get my refund?
Refunds Our Refund policy doesn't effect your statutory rights. Your refund and how your refund is issued may differ based on the condition of the ite...
Tue, 7 Jul, 2020 at 4:53 PM
Returning Faulty Goods
If you have received a broken or faulty item or the product becomes faulty within warranty, you may return it for an exchange or refund. To request a refun...
Fri, 28 Jun, 2019 at 3:22 PM
My item has been damaged during transit - what should I do?
We're sorry if your item has arrived damaged. Let us help you by raising a ticket with our friendly customer service team. Please provide us with an i...
Mon, 8 Apr, 2019 at 5:06 PM
How Do I Return My Aquarium?
If you would like to return a large pallet aquarium, whether it is unwanted or faulty, please ensure that you have first arranged this with our Customer Ser...
Fri, 28 Jun, 2019 at 3:24 PM