If your tracking shows that your parcel has been delivered but you haven't received it, follow these steps to locate it:

  1. Contact the Carrier

    • Reach out to the delivery carrier to ask for more information on the parcel’s location. Have your tracking number or delivery confirmation number ready.
    • Check the "Our Carriers" page for contact information for your specific carrier.

  2. Check with Others at Your Address

    • Ensure that no one else at your address has accepted the parcel.

  3. Look Around the Delivery Location

    • Check if the parcel was left with a neighbour or in a safe place, such as a porch, garden, or garage.
    • If it was with a neighbour, consider checking with them directly.

  4. Check for an Attempted Delivery Notice

    • Sometimes, carriers leave a notice if delivery was attempted. Look for a card or message in your letterbox or on your door.
    • Follow the instructions on the notice to request a re-delivery or arrange for collection.

  5. Contact the Carrier Again

    • If you still can't find your parcel, reach out to the carrier for further assistance. Keep in mind that some carriers may deliver as late as 10 pm.


Your estimated delivery date was displayed on the checkout page when you selected your preferred delivery method.

Tracking Your Order

You will receive tracking details either:

  • Via an email from the courier used to ship your order, or

  • Through your online account under My Orders

To access your account, please use one of the following links:


You can also use these direct links to access the tracking pages:

How to Find Your Tracking Information

  1. Log in to your account.

  2. Go to My Orders.

  3. Select the order you'd like to track.

  4. Once the order is open, click Order Shipments.

  5. You will see your tracking number and the courier used next to "Track This Shipment."