If your pond pump isn’t working as it should, it could be due to a variety of factors. Use this troubleshooting guide to help pinpoint the issue and get your pump back to normal operation.
Important: Always disconnect the mains electricity supply before handling or performing maintenance. Refer to your product manual for specific troubleshooting steps related to your model.
Steps to Troubleshoot Your Pond Pump:
1. Inspect the Impeller and Shaft:
- Check for Blockages: Open the unit and inspect the impeller and shaft for any visible damage or blockages. The impeller is a crucial part of your pump’s operation, and blockages could be preventing it from turning freely.
- Check for Wear or Damage: Ensure that the plastic propeller part is still securely attached to the magnet body of the impeller. If the impeller or shaft is damaged, it will need to be replaced.
- Part Replacement: If the impeller or shaft is damaged, you can purchase replacement parts through our website. Click here for parts.
2. Reassemble the Unit:
- Check Rubber Grommets: When reassembling the unit, make sure that the rubber grommets are fitted correctly on both ends of the shaft to avoid unnecessary wear and tear.
- Clean and Lubricate: Regularly clean the impeller and surrounding components to ensure smooth operation. You can use a soft cloth and non-abrasive cleaner. Consider lubricating moving parts with an appropriate lubricant to keep them running efficiently.
3. Check if the Pump is Receiving Water:
- Fully Submerge the Pump: Ensure the pump is fully submerged. If it’s not submerged properly, it may not be able to draw water effectively. If your pump is running dry, this can cause internal damage.
- Fixing a Vapor Lock: If your pump has run dry or you suspect a vapor lock (where air gets trapped inside the pump), it will spin but won't push water. To fix this, gently tilt the pump from side to side to allow the air to escape. This can often resolve the issue without needing to disconnect the fittings.
4. Power Supply:
- Check for Power Issues: If the pump is unresponsive, check if there is any power going to the unit. If it’s completely dead, try changing the fuse.
- Test Electrical Connections: If the pump still doesn't start, inspect the electrical connections for any loose wires, corrosion, or damage that could be interrupting the power supply.
- Test the Outlet: Try plugging another device into the same electrical outlet to ensure the outlet is working. Sometimes, the issue may not be with the pump but with the electrical supply.
5. Look for External Obstructions:
- Check for Debris in the Intake: If debris or algae has clogged the intake, the pump may struggle to pull water. Clean any dirt or debris from the intake area to ensure smooth flow.
- Check for Blockages in the Pipework: Ensure there are no blockages in the pipework leading from the pump to the filter or waterfall. Even a partial blockage can affect water flow and pump performance.
6. Check for Pump Overheating:
- Overheating Due to Lack of Water Flow: If your pump has been running dry for an extended period, it may have overheated. Check for any overheating signs like a burnt smell or excessive warmth around the motor. If this is the case, let the pump cool down and check for the root cause (like vapor lock or blockages).
- Prevent Overheating: Ensure that the pump is not overworked and that it’s suitable for the pond size and water flow requirements.
7. Check for Low Flow Rate:
- Assess Flow Rate: If your pump isn’t delivering the expected flow rate, it may indicate issues such as a clogged filter, impeller damage, or incorrect sizing for your pond.
- Head Height Considerations: Check the head height, as the pump loses flow for every meter it has to pump uphill. Consult your product manual for guidance on this.
8. Check for Pump Age and Wear:
- Pump Lifespan: If your pump is several years old and has experienced heavy usage, it may be at the end of its lifespan. In this case, replacing the pump might be the best option.
Additional Tips:
- Maintenance Schedule: Regularly clean the pump, impeller, and pipes to prevent debris buildup. A simple cleaning schedule can help extend the life of your pump and maintain its efficiency.
- Upgrade Pump Size (if needed): If you are consistently experiencing low flow rates or performance issues, it could be due to an undersized pump. Consider upgrading to a more powerful model suitable for the size of your pond.
- Use a Pump Cover: Protect your pump from debris with a protective mesh or cage to prevent large objects from clogging it.
If you’ve followed these troubleshooting steps and are still unsure why your pond pump isn’t working, feel free to reach out to our customer service team. We’re happy to assist you with additional troubleshooting or guide you to the right replacement parts.