Returns & Refunds

Returning Faulty Goods

If you have received a broken or faulty item or the product becomes faulty within warranty, you may return it for an exchange or refund. To request a refund, please send us an image or video of the broken prod...


How Do I Return An Unwanted Item?

If you wish to return an item due to it being unwanted, you may do so at your own cost. The product must be in its original packaging in an unused state. Please include your delivery note in the return package...


How Do I Return My Aquarium?

If you would like to return a large pallet aquarium, whether it is unwanted or faulty, please ensure that you have first arranged this with our Customer Services team. You can do this by raising a ticket and a ...