We're sorry if you haven't found the information that you need in our Support Centre to help advise you further or resolve the issue you may be experiencing. Why Not Get in Touch? If you would like to disc...
Yes. Our Sales line is open from 08.30 - 17.30 Monday to Friday. Please call 01895 813 000 and we can take payment by all major credit cards over the phone using the same secure SagePay payment system as you wo...
We currently use four different delivery services to get our items to customers as quickly and efficiently as possible. Royal Mail Tracked - for all of our small to medium sized items; Parcelforce - for al...
FREE, all items purchased to be delivered within the UK mainland (excluding Scottish Highlands, Isle of Wight, Ireland and the Isle of Man) is completely free. There is a surcharge for all delivery locations ou...
We are an online pond and aquarium retailer dedicated to bringing great products to fish keepers at value prices. Importantly we promise to deliver excellent customer service and after sales support to all our ...
YES, we only retail brand new stock.
We purchase all of our stock direct from the manufacturers in large orders so we can bring the price down for you, the customer.
Yes. All locations outside the UK mainland have a further surcharge for shipment. This will appear for your location in our checkout. If this seems incorrect or you feel too much please contact us and we can co...
Customer security is extremely important to us at All Pond Solutions, so our site uses the service of a global leader in secure payment services; SagePay (formerly known as Protx). When you enter your credit/de...
We are sorry to hear the product or service is not what was expected. Before leaving a complaint please ensure you have read the returns, delivery, T+C’s, and warranty policy. To leave us a complaint or feedb...