My item has been damaged during transit - what should I do?

We are very sorry to hear this.

If you item has arrived broken, please raise a support ticket and send us an image or video of the broken product here before returning it to us. Customer Services will then assess the evidence and advise you on what to do next.

Sometimes these issues can be resolved simply by replacing a part and we may require images of the damage to do this. In other cases of course the whole item may need replacing, in these circumstances we will arrange this with you.