I would like to speak to an advisor over the phone

Whether it be that you can't find the product that you're looking for on our website, or if you would like some further fish keeping or troubleshooting advice, our team here are happy to help.

Customer Service Enquiries:
  • We are happy to provide telephone support, however please note that you will first need to raise a ticket through our support centre, where you can then specify if you would prefer to be contacted by telephone or email. 
  • Why do you need to raise a ticket? This helps us direct your message to the correct person to assist you further; who can then locate information about your order and try and provide a resolution much more quickly.

New Sales Enquiries:
  • If you would like to place an order, you can call us on our Sales Line 01895 813 000 from 08.30 - 17.30 Monday to Friday. 
  • Please note: unfortunately our Sales advisors are unable to provide any customer service assistance - for help or troubleshooting, please contact our customer service team here

  Response Times  
Please note that whilst we endeavour to respond to your message as soon as possible, we have a 
1 working day turn around time on all of our customer service messages. Our office is open from 08.30 - 17.30 Monday to Friday.