I would like to speak to an advisor over the phone

Whether it be that you can't find the product that you're looking for on our website, or if you would like some further fish keeping or troubleshooting advice, our team here are happy to help.

Customer Service Enquiries:
  • In order to respond back to our customers as quickly and efficiently as possible, all customer service enquiries online via our support centre, where you can then specify if you would prefer to be contacted by telephone or email. 
  • Why do you need to raise a ticket? This helps us direct your message to the correct person to assist you further; who can then locate information about your order and try and provide a resolution much more quickly.

  Response Times  
Please note that whilst we endeavour to respond to your message as soon as possible, we have a 
1 working day turn around time on all of our customer service messages. Our office is open from 08.30 - 17.30 Monday to Friday.