What Should I Do If My Order Hasn't Been Delivered Yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. 

You’ll be able to follow your order if it’s been sent with a trackable service. To check this, you can use the tracking number to search on the relevant courier website. The courier will be able to provide up to date information on the status of your order.

Royal Mail - https://www.royalmail.com/track-your-item#/
Contact telephone number 0345 774 0740
Please note; If you have a Royal Mail AAA number, this is not a parcel tracking number it is an ID number that Royal Mail use. Your parcel has been sent on a second class free post service which can take between 3-6 working days.

Parcelforce - https://www.parcelforce.com/track-trace
Contact telephone number 0344 800 4466
 
Palletways - http://www.palletways.com/
Contact telephone number 0208 575 5588
Your order number is the same as your tracking number. 
 
APC - https://apc-overnight.com/receiving-a-parcel/tracking/
Contact telephone number 0800 37 37 37

If your estimated delivery date has passed and you haven’t received your order, just click here so we can help you further.