My hang on filter has stopped working

Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within your product instruction manual. 

Please open the unit up and take a look at the impeller and shaft. Inspect these parts for damages or blockages and clogging. You will need to remove the motor head and check that the impeller and the shaft are intact, unblocked and in place.

Ensure that the plastic propeller part of the impeller is attached to the magnetic part and that they have not come apart or split. If these parts looks fine and there are two rubber grommets fitted on each end of the shaft, or already inside the fittings, then please re-assemble the unit.The last thing you can check is the fuse. Try it in a different plug socket as often this can be the cause for this type of problem.

Still not resolved the issue? Contact our customer services team who will be happy to advise further.